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To notify us that you wish to return your goods please contact us via telephone or e-mail. Once we receive your request we will send you an email with full details of how and where to return the goods including a returns number, which must be clearly displayed on the packaging. We are sorry to say that items returned in a used condition or missing packaging will not be refunded and will be returned to you. However we will not refund the cost of returning any items that are unwanted and if you request a collection this will be deducted from your refund. We will refund the cost of your purchase including the delivery charge. Items being returned must have all their original packaging, along with all accessories received with it, any sealed items must still be sealed and unused. Any credit notes issued must be used within 60 days of issue. A restocking fee may apply if the item has been opened and items that have been used will not be credited.
Please contact us and we will do all we can to help. We really want you to be happy with your purchase, but if you do decide after the 30 day period that you would like to return the order, you may still be able to and receive a credit note, this is reviewed on a case by case basis. Once you are happy with the product any orders for bigger quantities will not be eligble for the 30 day returns policy. Items not normally stocked such as bespoke, hand made, peronalised with art work such as logos are not eligable for the 30 day return policy.īulk orders: If you wish to order a large quantity of one product or are wishing to have artwork such as logo's added we are happy to provide a sample before comitting to a large quantity. No complicated list of do's and don’ts, all we ask is that the item is returned unused in the original packaging and that you have taken reasonable care.Įxclusions From The 30 Day Returns Policy We want you to be 100% happy with your purchase. If it’s not exactly what you want, or if it does not fulfil your needs, you can send it back - no matter what the reason. We want you to be absolutely delighted with your order, so we are very happy to offer a 30 day money back guarantee to give you plenty of time to decide. Requests for returns or exchanges for purchases made between 1st November and 24th December 2021 will be accepted until 1st January 2022. We have extended our returns policy for Christmas. Please contact the embassy or customs authority of the destination country for specific details.The levels and thresholds of charges vary from country to country. The customs authorities in the destination country and the customs thresholds in place determine if charges are due on imported goods.Items sent to EU countries, the British Channel Islands, and other countries outside the UK may be subject VAT and duties in the destination country.For large items you may need to contact us for a shipping price before purchasing. A small charge will be added to your order before you checkout depending on the weight of your whole order. This will be deducted from your order before you checkout. If your order is being delivered to a country outside the UK, you will not be charged VAT. Our prices include UK VAT (sales tax) at 20%. VAT & CUSTOMS DUTIES FOR CUSTOMERS OUTSIDE THE UK The shopping cart will automatically calculate charges for this. We are able to deliver to all parts of Southern Ireland on a standard delivery service (typically 3-6 working days). We deliver to all UK post codes including surrounding islands. In these instances they will expedite your delivery to the fastest service available. Please note, some UK outlying regions may not be eligible for next working day as laid out in the terms and conditions of the delivery companies. We do offer a Saturday delivery option if ordering on a Friday - if you do not select this option and you order after 3pm on a Friday, your delivery will arrive on Tuesday. You can order a next day service up until 3pm for delivery the following working day.
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